Students required to reset password in November

To bolster online security and safeguard students’ personal information, Tacoma Public Schools requires students in grades 2-12 to reset their password on their school-issued laptop this November.

  • Students in grades 9-12:  Reset password starting Nov. 5
  • Students in grades 6-8: Reset password starting Nov. 12
  • Students in grades 2-5:  Reset password starting Nov. 19

Students will be prompted to reset after they sign into their laptop and open Clever or an Office 365 application.

New password requirements

  • Must be at least 8 characters long
  • Include both uppercase and lowercase letters
  • Contain at least one number
  • Include at least one special character: !@#$%^&*()_-<>?

Please note previous passwords can’t be reused. The process may take some time, so save your work and be patient.

Password best practices

  • Use a passphrase instead of a simple password. A passphrase is a string of words or a sentence, making it harder to guess. For added security, replace some letters with symbols or numbers. For example, you can turn "The early bird catches the worm" into "Th3b!rdcatch3sth3worm."
  • Never reuse a TPS password for other accounts. If one system is breached, sharing the same password could put other accounts at risk.

Need help?

Watch this video detailing how to reset passwords.

You can also contact the Customer Service Center:

  • Select Tech Support (the blue question mark) on the desktop of your child’s TPS laptop
  • Email: studenthelp@tacoma.k12.wa.us
  • Call 253-571-4357

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